Service Centre Administration

  1. Operations / Technical Services
  2. Full-time


Whiteabbey, Northern Ireland, United Kingdom

Initial Washroom Hygiene - Branch Administrator

Key Information

Initial Washroom Hygiene is one of the UK’s leading providers of washroom, hygiene and floorcare services. Our team of experts provides fully serviced hygiene solutions to our customers, which enhances their washrooms and ensures they are compliant within key legislation.

Permanent: Full-time 9 am to 5 pm

Location: Join the team based at our Newtownabbey branch

Salary: Basic salary of £22,500 per annum.

Ready to Make a Move? Let Us Help! - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package. You could receive up to £5,000, tailored to your specific needs.

The Role

This role will be to support the sales and business administration functions and provide a high level of service to our customers. You will be expected to support day-to-day using IT business systems and processes to ensure the efficient running of the Service Centre. 

This role would suit someone who can work in a fast paced environment and enjoys providing an excellent level of service to customers. 

Key responsibilities will include:

  • Administration of company documentation following the correct processes and working to required deadlines
  • Process contracts, reductions, amendments, credits and sales leads
  • Review data and produce management reports based on this
  • Dealing with customer queries and reporting on any customer service issues 
  • Fleet - arranging MOTs and PMIs, and coordinating with Fleet Hire Company and garages.
  • Ad hoc administration tasks


Key Requirements

  • Minimum of 2 years of Administrative
  • IT literate in Word, Excel and Google
  • Have excellent communication and listening skills
  • Able to communicate well over the telephone
  • Highly organised
  • Great attention to detail


  • Refer a Friend - to work for Rentokil Initial (can earn up to £1000)
  • Long service recognition  - which includes an extra five days of annual leave entitlement following the completion of five years of service
  • Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends. 

A Company Putting “People First” 

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 88 countries and providing services that protect people and enhance lives.  Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting. 


As a business we focus on the Right People, doing the Right Things and in the Right Way.  We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.  


Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.

Our Social Links

Website: https://www.initial.co.uk/

LinkedIn: https://www.linkedin.com/company/initial-hygiene-united-kingdom/

Facebook: https://www.facebook.com/InitialHygieneUK

Instagram: https://www.instagram.com/rentokilinitialcareersuk/

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

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