How we develop sales experts at Rentokil Specialist Hygiene

Rentokil Specialist Hygiene (RSH) is one of the leading specialist cleaning companies in the UK, delivering a fast, discreet and legally compliant array of commercial cleaning and disinfection services. Our expert technicians provide a wide range of specialised solutions, including 24/7 emergency response for biohazards and trauma, property restoration following fire or flood damage, commercial kitchen deep cleaning, washroom hygiene services, and extensive industrial cleaning.

Careers at RSH offer opportunities for those seeking a challenging and rewarding career. Working at RSH requires a unique blend of technical expertise, problem-solving and management skills, and emotional resilience.

So, what does a day in the life of an RSH sales consultant actually look like? Taylor Mcgeechan, Sales Consultant at RSH, shares a snapshot of her daily routine:

"A typical day is a mix of finding new business while managing existing customers. Reviewing emails, maintaining our pipeline and meeting up daily with customers to close sales."

While technical expertise is built through structured development, soft skills are key to connecting with customers. As Taylor highlights:

"The main skill needed is communication. Being able to explain what services we offer, listening to the customers' needs and adapting your approach to each individual."

Starting a new role, especially in a specialist industry, can feel overwhelming, but at Rentokil Specialist Hygiene, you are set up for success from day one. All RSH sales colleagues complete the Sales Academy, a comprehensive six-week training programme specifically designed for new sales consultants. 

This structured pathway ensures every new starter is equipped with the knowledge, practical experience, and confidence needed to thrive in their role.

• Week One: Introduction to the Sales Academy. Spend three days attending classroom training in Crawley. This week introduces all of the Rentokil Initial (RI) businesses and gives you a deep dive into what the sales role entails. 

• Week Two: Practical skills and RSH modules. Participate in rapport-building sessions and role plays to hone your sales skills. You will also complete RSH-specific training modules covering specialised services such as Caterclean and TR19 compliance. 

• Week Three: Field experience and air training. Head out into the field with experienced RSH colleagues to gain real-world context. This week includes high-level field training, an additional rapport session, and a dedicated module on RSH air training. 

• Week Four: Cross-business integration. Continue field days alongside team members and catch up with your Branch Manager to review your progress. You will also get an introduction and complete a field day with one of our sister businesses to understand how we collaborate across the group. 

• Week Five: Advanced selling skills. Return to Crawley for an intensive four-day course focused on refining your selling skills. The week concludes with a final role-play assessment to showcase what you have learned. 

• Week Six: Going live. You go live and begin managing your own patch! At the end of the week, you will sit down with your Branch Manager to review your initial progress and discuss targets and expectations.

Even if you have never worked in sales before, the Sales Academy is designed to turn potential into performance. Sales Consultant Taylor Mcgeechan explains how the training helped shape their transition into the business: 

"I had never worked in a sales role, so Sales Academy allowed me to understand and develop the skills needed within this job. It also helped me improve my confidence and communication skills, two big things needed when working in a sales job."

For many of our sales consultants, the biggest reward comes from solving complex issues for clients when they need help the most. Sales Consultant Taylor Mcgeechan shares what makes the role so fulfilling: 

"The most rewarding part for me is helping customers find the right solution to their needs while developing and building these customer relationships. For me, knowing I have solved a problem for someone and helped them get through some of the hardest points of their lives is very satisfying. There's also a rewarding aspect of earning commission doing this."

To ensure our team feels valued and supported, RSH provides a competitive rewards package:

• Earning potential: Regular opportunities to boost your income through competitive bonus and commission schemes. 

• Company vehicle: Access to a company car to keep you moving across your territory. 

• Job satisfaction: The daily reward of helping local businesses remain safe, compliant and operational.

Careers at Rentokil Specialist Hygiene are packed with potential for anyone looking for a genuinely rewarding and challenging path. Joining our team as a sales consultant isn't just about taking on a job; it can be the launch pad for a long and successful career across the wider business. 

Whether you come from a background in retail, have previous sales experience, or are looking to step into the commercial sector for the first time, our industry-leading training will give you everything you need to succeed.