Pest Control Administrator

  1. Operations / Technical Services
  2. Full-time


Dudley, England, United Kingdom

Pest Control Administrator


This role comes with a basic salary of £22,486 per annum plus benefits.


Rentokil Initial is a FTSE100 organisation in the UK and we are one of the largest business services companies in the world including a number of global brands including Rentokil, Initial and Ambius. We have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management. We have also recently been voted Glassdoors Best Place to Work in 2020 Employees choice and we have been voted top rates workplace in 2019 by indeed.

We are currently recruiting for an Administrator to join our established team in Dudley.

The Administrator will be responsible for Credit control and administration for all customers a part of our Pest Control business. This covers a wide range of queries and help resolve any customer disputes and ongoing issues.

Key responsibilities will include the following;

  • Ensuring customers are receiving a high quality service
  • Adhering to SLAs for invoice disputes and queries and emails
  • Raising credit notes and PO Management
  • Control and monitor daily query levels
  • General customer administration
  • Looking into and helping resolve customer complaints
  • Any ad hoc admin queries that arise


To be considered for the Administrator position you will ideally have the following;

  • Experience in Credit Control
  • Experience working in a customer services environment
  • Solid Excel skills
  • Experience working with a credit management system would be advantageous
  • Great communication skills both written and verbal
  • Keen eye for detail and excellent organisational skills
  • Be able to maintain a high level of accuracy whilst working to strict timelines
  • Show passion and have a “can do” attitude


What we offer in return..

  • A competitive salary package including £22,486 basic and the opportunity to earn £220 per month based on performance
  • Salary grading system linked to performance for those colleagues who are keen to develop their career within our business.
  • Company pension
  • RI Rewards - provides access to cashback and discounts from 3,000+ retailers
  • Refer a Friend - to work for Rentokil Initial (and earn up to £1000)
  • Long service recognition - which includes an extra five days of annual leave entitlement following the completion of five years of service
  • Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.

Whilst our team come from a range of different backgrounds, we find most of our Administrators have previously worked as Payroll Specialists, Finance Administrators, Administrators, Customer Service Administrators, Payroll Assistants or have administrative experience within a Finance Department.

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

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