Key Account Administrator
- Operations / Technical Services
- Full-time
__jobinformationwidget.freetext.LocationText__
Leeds, England, United Kingdom
This vacancy has now expired. Please see similar roles below...
Rentokil Initial
Key Account Administrator
Leeds
Shifts: Monday - Friday 08:30-17:00
This role comes with a basic salary of £20,645 per annum plus benefits. As of the 1st April 2024, the basic salary for this role will increase to Circa £22,500
Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management.
We are currently looking for a Key Account Administrator to be based in our Leeds office.
The main purpose of this role is to handle incoming calls and emails from both internal and external stakeholders. Ensuring service delivery and customer satisfaction at every touch point. The role is to effectively manage the Key Account Customer administration and support functions in line with the companies’ set policies & procedures. This will involve interaction with colleagues, suppliers, and customers; therefore, a positive and professional attitude is always required. The purpose of this role is to ensure a high standard of service is delivered to every customer, ensuring every customer contact is a positive experience. This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standards
The role will require close working relationships with Key Account Managers, Area Support Managers, and the local cell teams.
Key Responsibilities:
Delivering Customer excellence
- Handle customer complaints (letters, telephone calls, emails and On guard) in a positive and timely manner
- Customer account monitoring through OnGuard
- Invoice queries
- CCM Monitoring
- Annual contract renewals in conjunction with Key Account Management Team
- Maintain customer web sites.
- Processing sales into iCABS system
- Answer customer calls and raise CCM tickets to field colleagues.
- Support robotics with new processes
- Monitor Pest connect and raise tickets for any system notifications of pest activity.
- Complete and maintain customer trackers.
Front Line Colleague Support
- Monitor & update customer web sites.
- Provide customer specification details.
- Attending customer meetings
- Updating KAM/Sales Colleague with job/contract numbers once in order to arrange works.
- Create and reset user details for field colleagues in customer portals.
- Check visit information.
Requirements:
To qualify for this Key Account Administrator role, you must have:
Essential Skills:
- Good numeracy & literacy skills.
- Good IT skills, including an understanding of Microsoft packages.
- Ability to use internet.
- Proven communication skills to both internal and external stakeholders.
- Good eye for detail with a high level of accuracy.
- Strong commitment to delivering customer excellence.
- Strong organisation skills to effectively manage and prioritise workload.
- Proven ability to work with diverse groups of people.
- Ability to work within a team environment.
Desirable Skills:
- Pest awareness.
- Previous experience in a customer focused role
Benefits:
In return for a job well done you will receive:
- A competitive basic salary £20,645, raising to around £22,500 after the 1st of April
- Bonus
- Discounts for high street brands
- Job stability
- Full time, permanent employment
- Career opportunities
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.
We are always on the lookout for talented individuals to join the Rentokil Initial family.
Find out more about our recruitment process and prepare for your interview now.
Read moreFind your next career with Rentokil Initial
Latest jobs
Salary
Location
Birmingham, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Rentokil Pest Control - Pest Control TechnicianKey InformationThis role comes with a basic salary of £25,705 per annum plus benefits (including a company vehicle, fuel card, mobile phone, uniform and
Reference
4286400
Expiry Date
01/01/0001
Salary
Location
Chester, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Rentokil Pest Control - Pest Control TechnicianKey InformationThis role comes with a basic salary of £25,705 per annum plus benefits (including a company vehicle, fuel card, mobile phone, uniform and
Reference
4285772
Expiry Date
01/01/0001
Salary
Location
London, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Specialist Hygiene TechnicianRentokil Specialist HygieneCovering Central London£25,986 (approx. OTE £31,000+) + company van + fuel card (no travel costs!)Rentokil Specialist Hygiene, part of Rentokil
Reference
4283637
Expiry Date
01/01/0001
Salary
Location
Hackney, London, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Specialist Hygiene TechnicianRentokil Specialist HygieneCovering Central London£25,986 (approx. OTE £31,000+) + company van + fuel card (no travel costs!)Rentokil Specialist Hygiene, part of Rentokil
Reference
4283605
Expiry Date
01/01/0001
Salary
Location
Oxford, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Rentokil Pest Control - Pest Control TechnicianKey InformationThis role comes with a basic salary of £25,705 per annum plus benefits (including a company vehicle, fuel card, mobile phone, uniform and
Reference
4282611
Expiry Date
01/01/0001
Salary
Location
Birmingham, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Rentokil Specialist HygieneService Controller Birmingham£22,500Permanent - Full Time - 37.5 hours per weekRentokil Specialist Hygiene, part of the Rentokil Initial Group, is a FTSE 100 company and rat
Reference
4282343
Expiry Date
01/01/0001
Salary
Location
Thornbury, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Rentokil Pest Control - Pest Control TechnicianKey InformationThis role comes with a basic salary of £25,705 per annum plus benefits (including a company vehicle, fuel card, mobile phone, uniform and
Reference
4277077
Expiry Date
01/01/0001
Salary
Location
Edinburgh, Scotland, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Ventilation Technician - Night Shift & Day shift - £23,986 + 2K Night Shift allowance per annum - (OTE £29,000+ per annum)Full time and PermanentDalkeith Branch covering surrounding areas including Ed
Reference
4275052
Expiry Date
01/01/0001
Salary
Location
Newcastle upon Tyne, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Trainee Specialist Hygiene TechnicianRentokil Specialist HygieneCovering the Newcastle area£23,986 (approx. OTE £27,000) + company van + fuel card (no travel costs!)Rentokil Specialist Hygiene, part o
Reference
4275026
Expiry Date
01/01/0001
Salary
Location
Sunderland, England, United Kingdom
Department
Operations / Technical Services
Job Type
Full-time
Brands
Rentokil
Remote Type
No
Location
United Kingdom
Description
Specialist Hygiene TechnicianRentokil Specialist HygieneCovering Sunderland and surrounding areas£23,986 (approx. OTE £27,000) + company van + fuel card (no travel costs!)Rentokil Specialist Hygiene,
Reference
4275018
Expiry Date
01/01/0001
Articles you might be interested in
Teaser
Company updateContent Type
BlogPublish date
06/25/2024
Summary
Life of a Rentokil Pest Control Technician In today's world, the role of a Pest Control Technician is more critical than ever. At Rentokil Initial, we pride ourselves on offering top-notch pe
Teaser
Company updateContent Type
BlogPublish date
04/30/2024
Summary
Top 10 Tips For Interviewing at Rentokil Initial Are you preparing for an interview with Rentokil Initial? As you gear up to demonstrate your skills and potential, it is important to be fully
Jobs you have shown an interest in