Credit Control Team Leader

  1. Finance
  2. Full-time


Dudley, United Kingdom

Rentokil Initial - Credit Control Team Leader


Salary starting from £31,937 basic (DOE) + Monthly Bonus

Monday - Friday 8:30-5pm Permanent

Ready to Make a Move? Let Us Help! - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package. You could receive up to £5,000, tailored to your specific needs.

Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management

We are currently recruiting for a Credit Control Team Leader to join our established Finance team in Dudley. The main responsibility as the Credit Control Team Leader will be to ensure the team achieve Cash, Debt and other targets associated with the control and reduction of the company DSO along with the effective line management of 7 front line Team members.

The day to day responsibilities are;

  • Manage the processes associated with prompt collection of debts and maintenance of accounts
  • Maintain age debt profile within business parameters
  • Ensure the team keep up to date on individual tasks
  • Manage the team to achieve targets set
  • Challenge and manage performance outputs effectively and through formal processes where necessary
  • Lead, engage & direct as appropriate, understand and produce key performance indicators to ensure the team’s performance is maximised
  • Ensure the team are customer focused and delivers required levels of service at all times
  • Build, strengthen and improve customer relationships
  • Communicates daily objectives and shares helpful information with the team/individuals
  • Monitors progress of objectives and takes action to ensure delivery to agreed timescales and cost
  • Ensure relevant controls are in place and executed to audit team against KPI’s and processes


To be considered for the Credit Control Team Leader role based in Dudley you must have experience in managing strategic customers.

Ideally you will also have the following;

  • ICM qualification would be an advantage
  • Previous experience in a management role showcasing excellent leadership skills
  • Excellent IT skills including Word, Excel and GoogleSuite
  • Passion for initiating and facilitating continuous improvement
  • Ability to understand business policies and procedures as they impact on the job role and business activity
  • Accuracy with record keeping
  • Excellent spoken & written communication skills
  • Ability to plan, manage & prioritise yourself and others 
  • Experience working to and meeting targets


What we offer in return..

As well as joining a FTSE100 and award winning Finance team, we also offer you:

  • A competitive salary package starting from £31,937 depending on experience
  • Monthly Bonus scheme
  • Rentokil Rewards (includes cash back and discounts on multiple retailers)
  • Salary grading system linked to performance for those colleagues who are keen to develop their career within our business.
  • Job stability
  • Company pension
  • A relocation package
  • Option to contribute into a private Healthcare Plan

Whilst our Finance team come from a range of different backgrounds, we find most of our Credit Controllers have previously worked as Payroll Specialists, Finance Administrators, Administrators, Customer Service Administrators, Payroll Assistants or have administrative experience within a Finance Department.

For more information on the Rentokil Initial family, please visit our website www.rentokil-initial.co.uk

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy.

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