Service Support Officer

  1. Operations / Technical Services
  2. Full-time


Leeds, England, United Kingdom

Service Support Officer

£22,500+ RI Rewards + performance incentives

Initial Medical provide innovative and environmentally responsible clinical waste solutions to large and small organisations across a range of business sectors including Doctors, Dentists, Funeral homes, schools, hospitality and leisure, construction, retail, and transport.

Ready to Make a Move? Let Us Help! - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package. You could receive up to £5,000, tailored to your specific needs.

As a Service Support Officer based in our Leeds Branch you will be part of a team having overall control and responsibility for the daily function of the service routes of the Leeds branch. Your key relationships will be with the Branch Manager, Service Manager and Service Supervisor.

The main responsibilities and duties of this role will include the following:

  • Planning daily service routes
  • Control and management of service documentation
  • Ensuring service routes are completed as required
  • High Volume data entry using our in house systems
  • Dealing with customer enquiries by phone and email
  • Production of monthly and quarterly management data


The ideal candidate will possess previous administrative experience with good IT skills and be a proficient user of Microsoft Word and Excel with a high degree of accuracy. You must be able to work on your own initiative, but also be a good team player and have the ability to work well under pressure.

You will also have a professional and confident telephone manner with a strong ability to develop and maintain excellent relationships with the team, internal and external customers. Previous experience in transport or logistics would be an advantage.


In return we offer you a competitive salary of £22500 basic and an opportunity to earn a monthly bonus upon completion of required targets. We also have a relocation package available.

To find out more about the Rentokil Initial family, visit www.rentokil-initial.co.uk

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

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