Delivery Manager

The primary objective of the Portals Senior Delivery & Release Manager is to facilitate delivery on the Portals Application(s)

through the requirement elicitation, technical estimation and design, impact assessment, software engineering delivery, release

and in-life support of new features/enhancements.

The Senior Delivery Manager is also expected to manage and operate the Product Team, interfacing with the Product Owner to

ensure that processes and procedures are continually optimised to provide on-going value to the Business and Rentokil

Customers.

Responsibilities

● Managing Feature Funnel - working alongside the Product Owner, Portfolio Owner and Business Teams (across regions) to

understand feature requests from several stakeholders to agree (with Product Owner) priorities for delivery considering inter-

dependent components and/or complementary features and/or wider IT/Product Strategy alignment

● Managing and Owning a Product Delivery Roadmap - taking priorities from the Product Owner and working across the team

to produce a milestone deliverable/release plan as a baseline, which is maintained and updated regularly to reflect changing

priorities and deliverables

● Managing Software Development - utilising technical knowledge to challenge and drive team estimation and managing

technical dependencies within the team and external to the team to ensure successful and timely delivery of quality software

components into the Product. Engages with other domain SMEs as necessary to validate team approaches and provide

audit/governance (e.g.InfoSec for security, Enterprise Architecture for solution design, etc.)

● Managing Team - utilising Agile delivery experiences to manage the day to day activities of the team, including (but not limited

to) running agile ceremonies (standups, planning, grooming, alignment, demos, retros), facilitating workshops,

team well-being and the interdependencies of tasks between different team members to ensure alignment to delivery plans

● Managing RAIDs - working with the Product team and wider IT organisation to own, manage and maintain a RAID log and

proactively action and/or communicate/escalate these to the Product Owner / Portfolio Owner as appropriate and necessary

● Managing Releases - ensuring the governance and processes set out at Rentokil are adhered to, including change

communication, change control, IT change assessments

● Managing Comms - ensuring the Business teams and any applicable other Product teams are engaged and prepared for any

Releases into Production and any dependent activities are planned in advance (e.g. smoke testing by downstream products

teams). Ensuring the release roadmap is shared and understood by all stakeholders

● Continual Development - promoting a culture of continual development and betterment within the Product team

● Managing Suppliers & Budgets - working alongside the Product Owner and Portfolio Owner to manage suppliers and

partners engaged in the successful delivery within the Product team, including reviewing budgets, capacity, future demand and

burndown to ensure that the team’s throughput is sustainable

Requirements:

● Has achieved proficiency at Level 5 in any SFIA Skill, OR: Has gained experience (typically five years) working as a

constructive user or supplier of information services with significant exposure to, and knowledge of, a major Service provision

Skill and the operational flows of the organisation.

● Has proven project management and leadership skills. Demonstrates up to date knowledge of the organisation’s business

environment, culture, policy framework, organisational relationships, business processes, and reporting procedures.

● Displays good inter-personal skills at all levels of contact and in a wide variety of situations, demonstrates the ability to listen

and influence, and to relate to customers in their own language.

● Demonstrates sound practical knowledge of associated technical disciplines e.g.process re-design, systems development

and service delivery. Uses a high level of technical understanding to interpret technical issues for the business and sustain credibility with IT.

● Educated to bachelor degree level and holds a relevant professional qualification.

Skills:

- Familiar with Agile and Lean methodologies (SCRUM, Kanban, SAFe) Impediment management

- Taking account of new information or changed circumstances and/or business requirements and modifying response to a

problem or situation accordingly.

- Understanding the needs of the internal or external customer and regularly checking with the customer when taking actions

or making decisions.

- The ability to convey a level of confidence and professionalism, positively influencing and persuading others to take a specific

course of action when there is no direct line of command or control.

- Proficient in the economics of service delivery such as the cost per service line in terms of hardware, software, and manpower

used to deliver the service.

- Proficient in the products and/or services supplied to customers RI, for examples: Pest Control, Hygiene & Wellbeing,

Workware.

Benefits:

• Competitive salary and bonus scheme
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (joanna.sharpe@rentokil-initial.com) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.