Credit Controller

  1. Finance
  2. Full-time


Dudley, England, United Kingdom

This vacancy has now expired. Please see similar roles below...

Credit Controller

Dudley (Hybrid role 2 fixed days in office, Tuesday and Thursday, 3 days home office)

Monday - Friday 8:30-5pm

Salary - £22,486 with bonus opportunities

Ready to Make a Move? Let Us Help! - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package. You could receive up to £5,000, tailored to your specific needs.

Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management

We are currently recruiting for a Credit Controller to join our established Finance team in Dudley.

Key responsibilities of the Credit Controller will include the following;

  • Debt management and collection of customer accounts     
  • Responsible for own section of ledger                                                                                 
  • Achievement of agreed collection targets
  • Provide reports on performance of accounts
  • To control and monitor the daily debt
  • Monitor cash allocation and propose corrective action on allocated accounts where needed
  • To ensure correct procedures and processes are in place as per credit policy established to chase payments from customers on a regular basis
  • To escalate serious issues to Team Leader or the Credit Manager
  • To ensure all daily task are achieved i.e. unallocated cash, taking accounts off dispute, chase customers when promise to pay date fails to result in payment 
  • Ensure that your customers are your first priority and excellent customer service is delivered at all times                                                                                           
  • Manage a high level workload and pick up any ad hoc projects to support the department 
  • Ensure that all Business Operational Manager queries are resolved within agreed timeframes
  • Ensure all Client queries are resolved within agreed timeframes
  • Other general administrative duties associated within the Finance Shared Service Centre
  • To develop effective regular communication links with stakeholders
  • Accountable for delivering against own role description
  • To take ownership of targets and objectives


To be considered for the Credit Controller position you will ideally have the following;


  • 2+ years experience in Credit Control
  • Experience managing your own Ledger of Accounts
  • Familiar with MS Office 365 formulas, formatting and sorting
  • Previous call handling experience
  • Ability to follow the Hybrid working structure 


  • Experience working in Finance Shared Services
  • Experience managing commercial customers
  • Self-motivated, enthusiastic and flexible


What we offer in return..

As well as joining a FTSE100 and award winning Finance team, we also offer you:

  • A competitive salary package
  • Monthly Bonus scheme
  • Rentokil Rewards (includes cash back and discounts on multiple retailers)
  • Salary grading system linked to performance for those colleagues who are keen to develop their career within our business
  • Company pension
  • Option to contribute to a private Healthcare plan

Whilst our Finance team comes from a range of different backgrounds, we find most of our Credit Controllers have previously worked as Payroll Specialists, Finance Administrators, Administrators, Customer Service Administrators, Payroll Assistants or have administrative experience within a Finance Department.

For more information on the Rentokil Initial family, please visit our website www.rentokil-initial.co.uk

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy.

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