Rentokil Initial first engaged with Workday in 2012, and has since deployed the Product to 18 markets. Workday has become a
significant area of focus for the business with a deployment roadmap over 3 years and a number of identified opportunities to
deliver business capability and value. This role reports to the Workday Support Manager, working closely with the Global
Workday Solution Managers as well as the country HR and Operations teams.The Workday Analysts are responsible for
providing a responsive service supporting the adoption, development and continued deployment of Workday.
This opportunity provides technical and function administration of Workday and will include day-to-day support as well as
supporting ongoing project implementations. You’ll be working across a number of Workday modules such as global HCM,
Absence, Performance, Compensation, Payroll and Time. You will support the maintenance of Workday, including integrations,
mass data uploads (EIBs), security, and reporting. The role is a blend of BAU HRIS work and involvement in strategic projects to
improve Workday usage and capabilities. You will troubleshoot and diagnose issues and look for opportunities to continually
improve the functionality and adoption of Workday. You will also develop and maintain complex Workday reports including
matrix and composite reports whilst providing support for existing custom reports and conducting regular report
reviews, ensuring all data meets security and data privacy standards.
1. Workday System Maintenance and Support:
● Incident Management:
○ Monitor and manage the Workday support queue, prioritising and resolving Tier 1 & 2 incidents and requests (e.g. security
assignments, data corrections).
○ Troubleshoot, analyse, and resolve system issues, escalating complex problems to Global Solutions Managers or outsourced
technical teams as needed.
○ Ensure the operational effectiveness of Workday through proactive system reviews and analysis.
● Release Management & Testing:
○ Support semi-annual Workday releases, including regression and unit testing of new features and changes.
○ Participate in the system development lifecycle (SDLC) from requirements gathering to deployment and support,
collaborating with Global Solutions Managers and outsourced teams.
● Data Management:
○ Develop and manage Enterprise Interface Builder (EIB) data loading strategies for deployments, business-as-usual (BAU)
activities, and mergers & acquisitions.
○ Work with the wider HR Team to ensure data quality and consistency, investigating and resolving system issues.
2. Workday Optimisation and Improvement:
● Process Improvement:
○ Continuously identify and implement opportunities to optimise Workday efficiency, drive automation, and enhance user
adoption.
○ Drive the completion of cyclical Workday processes, such as performance reviews, period schedules, and year-end time off
actions.
● Reporting and Analytics:
○ Develop and enhance Workday reporting capabilities to support evidence-based decision-making.
○ Maintain a reporting catalog, build custom reports, dashboards, and discovery boards.
3. User Training and Support:
● Customer Service:
○ Provide excellent and consistent global customer service to all Workday users.
● Training and Documentation:
○ Provide Workday training to employees at all levels.
○ Develop and maintain knowledge articles and training materials.
4. Continuous Learning:
● Stay Informed:
○ Remain up-to-date on Workday system updates, releases, and best practices.
Requirements:
Experience:
Preferred but not required
● At least 1 year previous HRIS Support Experience with Workday
● Managing service requests via a Ticketing system, e.g. ServiceNow
● Development of Dashboards, Matrix and Composite Reports
● Mass transactions, such as Uploads Experience with Workday Integrations
Knowledge & Skills
Customer Focus:
● Demonstrated ability to understand and prioritise the needs of internal and external Workday users.
● Proactive communication and regular check-ins with customers to ensure satisfaction.
● Provides a high level of service to all Workday users and outsourced Workday partners.
Problem Solving & Innovation:
● Creative and innovative approach to troubleshooting and resolving Workday-related issues.
● Ability to identify opportunities for process improvements and system optimisation. Collaboration & Communication:
● Strong cross-functional and interdisciplinary awareness, understanding the needs, objectives, and constraints of various
teams.
● Effective influence, persuasion, and communication skills to confidently promote Workday adoption.
● Ability to convey a level of confidence and professionalism.
Benefits:
- Competitive salary
- Hybrid working
- Rentokil Initial Reward Scheme
- 23 days holiday, plus 8 bank holidays
- Employee Assistance Programme
- Death in service benefit
- Healthcare
- Free parking
At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.
We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (joanna.sharpe@rentokil-initial.com) if you need anything
Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.
