This role focuses on the architecture and technical design of solutions that support our global Service operations. This includes systems and processes related to scheduling and routing of technicians, job management, work order completion, inventory management, customer communication, and reporting and analytics related to service delivery.
Main Purpose of Role
The Technical Architect will play a key role in defining and delivering the technical strategy for our Service solutions. This includes:
• Designing and documenting solutions that are aligned with Service objectives, scalable, and integrated with other relevant systems (e.g., CRM, billing).
• Selecting and integrating appropriate technologies to enhance Service efficiency and customer satisfaction.
• Providing technical leadership and guidance to development teams.
• Ensuring adherence to architectural principles and standards.
• Collaborating with stakeholders across Service teams globally to understand their needs and translate them into technical solutions.
• Ensure colleagues involved in design activities (eg Business Analysts, Technical Architects) are following best practice design principles in line with the company architectural strategy
Tasks & Responsibilities
• Define and maintain the technical architecture for Service solutions.
• Design and document solutions for new Service initiatives and enhancements.
• Evaluate and select appropriate technologies to enhance Service efficiency and customer satisfaction.
• Integrate various platforms and systems, including scheduling and routing systems, mobile workforce management solutions, and customer communication tools.
• Provide technical guidance and support to development teams.
• Review & sign off all designs created for Field Services products
• Ensure adherence to architectural principles and security standards.
• Collaborate with stakeholders across Service teams globally to gather requirements and feedback.
• Monitor and optimize the performance and effectiveness of Service solutions.
Requirements:
Experience
• Proven experience as a Technical Architect with a focus on Service operations and field service management.
• Strong understanding of Service processes and best practices.
• Experience with scheduling and routing systems, mobile workforce management solutions, and customer communication tools.
• Experience with GPS tracking, IoT devices, and real-time data processing is a plus.
• Experience with API gateways (e.g., Apigee) and integration technologies.
• Hands-on experience with cloud platforms (e.g., Google Cloud Platform) and related services.
• Familiarity with mobile application development is a plus.
• UML documentation
• Data Modelling / Design
• Architecture frameworks (e.g Togaf)
Knowledge & Skills
Strong understanding of Service industry trends and technologies.
Experience with Agile development methodologies.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills.
Benefits:
- Competitive salary and bonus scheme
- Hybrid working
- Rentokil Initial Reward Scheme
- 23 days holiday, plus 8 bank holidays
- Employee Assistance Programme
- Death in service benefit
- Healthcare
- Free parking
At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.
We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to (joanna.sharpe@rentokil-initial.com) if you need anything
Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.
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