Rentokil Initial Manual Bill Credit Controller
Join Our Team and Make a Difference!
We are currently seeking a Manual Bill Credit Controller to join our dedicated team at the Dudley office. If you have previous experience working in a collections environment and can support enhancing the credit control function, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of between £24,000 and £26,000 dependent on experience.
- Expected OTE: £26,000 to £28,000 per annum, with bonus and commission schemes available.
- Benefits: Discount scheme, bonus and career opportunities
- Relocation Package: Moving from more than 2 hours away? We may offer up to £5,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (XX hr week)
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Role
As a Direct Debit Credit Controller, you will be responsible for maximising the collection of debt, while ensuring that the debtor days are reduced in line with company targets.
Key Responsibilities:
- Debt management and collection of customer accounts
- Responsible for own section of ledger
- Build own Statements in Excel & Google
- Achievement of agreed collection targets
- Provide reports on performance of accounts
- To control and monitor the daily debt
- Monitor cash allocation and propose corrective action on allocated accounts where needed
- To ensure correct procedures and processes are in place as per credit policy established to chase payments from customers on a regular basis
- To escalate serious issues to Team Leader or the Credit Manager
- To ensure all daily tasks are achieved i.e. unallocated cash, taking accounts off dispute, chase customers when promise to pay date fails to result in payment
- Ensure that your customers are your first priority and excellent customer service is delivered at all times
- Manage a high-level workload and pick up any ad hoc projects to support the department
- Ensure that all Business Operational Manager queries are resolved within agreed timeframes
- Ensure all Client queries are resolved within agreed timeframes
- Other general administrative duties associated within the Finance Shared Service Centre
- To develop effective regular communication links with stakeholders
- Accountable for delivering against own role description
- To take ownership of targets and objectives
Requirements:
- Previous experience working in a collection’s environment (ideally 2years min)
- ICM qualification would be an advantage
- Two years of experience working within this function
- Passion for initiating and facilitating continuous improvement
- Deliver to strict guidelines and to tight deadlines
- Ability to maintain confidentiality concerning financial and employees’ files
- Ability to maintain a high level of accuracy whilst meeting deadlines
- Understanding of audit controls
- Excellent IT skills including Word/Excel/Google inc Pivot Tables and VLOOKUP’s.
- Self-motivated, enthusiastic and flexible
- Problem solving abilities
- Customer Portal experience
- High volume and Value Balance accounts
- Experience with High Priority Accounts
- Good spoken & written communication skills
- Good organisational skills
- Show passion with a ‘can do’ attitude
- Able to work on own Initiative and as part of a Team
- All staff are aware and display the correct behaviours expected of FSSC
Benefits:
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Our Social Links
Website: https://www.rentokil-initial.co.uk/
LinkedIn: https://uk.linkedin.com/company/rentokil-initial-uk
Facebook: https://www.facebook.com/RentokilInitialCareersUKIE
Instagram: https://www.instagram.com/rentokil_initial_uk/
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
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