Coaching, Training & Quality Support Senior

  1. Customer Service
  2. Full-time


Dudley, England, United Kingdom

This vacancy has now expired. Please see similar roles below...

Call Centre Trainer

Bromford/ Dudley

Up to £26,676 per annum dependant on contracted hours(37.5hrs or 40hrs)

We have a fantastic opportunity to join our contact centre as a Coaching, Training & Quality Support Senior. The training department is at an exciting new phase. Whether this is training our new recruits or investing in our existing staff members. We need someone who has a passion for people and drive to see them succeed. We want someone who will be the face of the company and be a team player in our new vision. If you love working in a fast paced environment look no further.

Our Company

We are Rentokil Initial, a FTSE 100 company and leaders in innovation in our areas of expertise. We are one of the largest service companies in the world, protecting people from disease and enhancing their lives through health and wellbeing. We have a family feel but with a global reach, operating in over 80 countries. Did you know that over the last 5 years we have expanded significantly and we are proud to share that Rentokil Initial was voted one of the ‘Best Places to work 2020’ on Glassdoor.

We understand that training is essential to bring out the best in you and develop your knowledge and skills. Throughout your career with Rentokil Initial you will keep learning and be supported with new tools, products and services as we continue to make new advances.

What will you be doing?

As a Call Centre Trainer you will be working closely with management and senior teams to ensure that customer's experience an outstanding level of service. Some of your main duties will include:

    • Ensure the highest company standards are followed at all times
    • New recruit inductions
    • Coaching and supporting new and existing staff members
    • Providing classroom and virtual based training
    • Ensuring each training module is delivered successfully so that colleagues understand the requirements and expectations
    • Quality / Call monitoring checks to ensure training has been delivered successfully


You will have:

  • Experience in Contact Centre environment as a Trainer, Supervisor or Team Leader is desirable
  • Positive can-do attitude
  • Ability to notice trends and gaps in employee development
  • Strong values and experience in customer service
  • Excellent written and verbal communication skills
  • IT skills in Google Office applications, as well as experience with bespoke systems would be beneficial
  • Great organisational and time management skills
  • Ability to inspire and motivate others


In return, we offer:

  • A competitive basic salary of £26,676 per annum for a 40 hour contract
  • Bonus of up to £2520 per year based on performance
  • Benefits such as access to friends and family discount scheme called RI Rewards where you could earn discounts in over 3000 retailers
  • Full training, continued support and development opportunities
  • The opportunity to work within a diverse, fast-paced, and growing company

A Company Putting “People First”

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 91 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting.

As a business we focus on the Right People, doing the Right Things and in the Right Way. We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.

Our Social Links

Website: https://www.rentokil.co.uk/

LinkedIn: https://www.linkedin.com/company/rentokil-pest-con...

Facebook: https://www.facebook.com//rentokilpestcontroluk/

Instagram: https://www.instagram.com/rentokilinitialcareersuk...

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

List #1

Articles you might be interested in


Browse Jobs