Rentokil Initial Key Account Team Leader
Join Our Team and Make a Difference!
We are currently seeking a Key Account Team Leader to join our dedicated team. If you are passionate about providing excellent customer service and are highly organised, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £23,706 per annum
- Expected OTE: £25,706 per annum, with bonus and commission schemes available.
- Benefits: Discount scheme, bonus and career opportunities
- Work-Life Balance: Full-time, permanent role, Monday to Wednesday (37.5 hr week)
- Industry-Leading Training: Receive top-notch training to support our customers' needs.
The Role
As a Key Account Team Leader, the main purpose of this role is to manage a team of customer service agents liaising with both internal and external stakeholders.
Key Responsibilities:
Delivering Customer excellence
- Handle customer complaints (letters, telephone calls, emails and On guard) in a positive and timely manner
- Customer account monitoring through OnGuard
- Invoice queries
- CCM Monitoring
- Annual contract renewals in conjunction with Key Account Management Team
- Maintain customer web sites.
- Processing sales into iCABS system
- Answer customer calls and raise CCM tickets to field colleagues.
- Support robotics with new processes
- Monitor Pest connect and raise tickets for any system notifications of pest activity.
- Complete and maintain customer trackers.
Front Line Colleague Support
- Monitor & maintain customer portals.
- Provide customer specification details.
- Organising work.
- Communicating goals.
- Connecting work to context.
Team management
- Monthly one to one appraisals
- Bi-annual performance appraisals
- Management of absence in line with Company Policies
- Management of training for new starters
- Monitoring of team calls
- Managing cover for absence team members
- Delegating tasks.
- Leading by example.
- Allocating and managing resources.
- Problem solving.
- Managing project progress.
- Attending customer meetings
- Updating KAM/Sales Colleague with job/contract numbers once in order to arrange works.
- Create and reset user details for field colleagues in customer portals.
- Check visit information.
Requirements:
Essential Skills:
- Strong numeracy and literacy
- Proficient in Microsoft Office Suite
- Excellent communication skills (internal and external)
- High attention to detail and accuracy
- Dedicated to customer excellence
- Excellent organizational and prioritization skills
- Ability to work effectively with diverse groups
- Team player
Desirable Skills:
- Pest awareness
- Customer service experience
- Team management experience
- Empathy
Benefits:
- Additional opportunities to earn more with regular bonus and commission schemes.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 for referring someone to work for Rentokil Initial.
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Our Social Links
Website: https://www.rentokil-initial.co.uk/
LinkedIn: https://uk.linkedin.com/company/rentokil-initial-uk
Facebook: https://www.facebook.com/RentokilInitialCareersUKIE
Instagram: https://www.instagram.com/rentokil_initial_uk/
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
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