Customer Service Agent

  1. Operations / Technical Services
  2. Full-time


Bromford, England, United Kingdom

Customer Service Agent

Key Information

This role comes with a basic salary of £24,000 based on a 40 hour week plus benefits including RI Rewards, bonus scheme and the opportunity to earn more money with our company grading scheme

Rentokil Initial, are a FTSE 100 Group with a small-company feel. We are not your typical Call Centre - we want our staff to enjoy working here and you'll find our people to be honest, approachable and outwardly friendly; whether it's first thing in the morning or on their way home.

Working hours: This is a full time role 40 hours a week, Working hours will be Monday to Friday between 8am - 6pm, start/finish times will vary, as the role is shift pattern based.

Location: Hybrid working at our Birmingham Bromford Lane office or our office in Dudley.

The Role

You will be a key member of our Contact Centre team, responsible for providing world-class level service to our customers. You will be responsible for receiving inbound contact from all out existing and new customers , dealing with enquiries via phone, email and messaging service.


Key Requirements

  • Ideally you will have experience working in a call centre or customer service environment however this is not essential
  • Ability to work from home, this includes a dedicated workspace and good internet connection
  • Strong communication skills, both oral and written
  • Consistent achiever who is motivated to achieve targets
  • Ability to use initiative and make decisions quickly
  • Someone who is open to change and innovation
  • Computer literate with a good typing speed and someone who is comfortable using multiple systems


Benefits Include

  • Monthly bonus scheme following probationary period
  • Enrolment to our company contributory pension scheme
  • Salary grading following completion of your probation period, we pride ourselves on offering our employees the opportunity for progression at a pace that is right for them
  • RI Rewards - provides access to cashback and discounts from 3,000+ retailers
  • Refer a Friend - to work for Rentokil Initial (can earn up to £1000)
  • Long service recognition  - which includes an extra five days of annual leave entitlement following the completion of five years of service
  • Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends. 
  • Excellent training and support from day one

A Company Putting “People First” 

Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 88 countries and providing services that protect people and enhance lives.  Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting. 

As a business we focus on the Right People, doing the Right Things and in the Right Way.  We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.  

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here

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