Branch Administrator
Duct Clean Services
Salary £22,500 P/A
(OTE £24000+)
Dalkeith
Duct Clean Services, part of Rentokil Initial are seeking a practical, customer focused and driven individual, to join our team based in our Dalkeith branch.
The ideal candidate will be responsible for managing a variety of tasks related to finance, compliance, operations, and customer service. This role requires excellent organisational skills, attention to detail, and the ability to liaise effectively with multiple departments.
Requirements:
- Compliance and Invoicing:
- Financial Tracking
- Produce and send a weekly programme of work for each of the service personnel
- Liaise with customers to book service work (as required by the customer)
- Act as a point of branch contact for service personnel
- Deal with customer service related queries in an efficient manner
- Forward any sales enquiries to the branch sales team
- Compile service reports and any other reporting material required by the National Accounts Department
- Ensure copies of hazard assessments and work details are provided to service personnel before they commence work on a customer’s premise
- Arrange for the availability of materials/preparations/chemicals required for the service staff to carry out their work
To be eligible for this Branch Administrator role you must have:
- Good filing system knowledge
- Previous experience in working in an fast paced office environment & under pressure
- Knowledge of working spreadsheets
- Willingness to learn new computer systems
- Ability to communicate at all levels with a confident telephone manner
- Good customer care skills
- Ability to work in difficult situations and able to resolve
Benefits:
In return for a job well done, you will become part of our Rentokil, FTSE100 family along with the following benefits;
- Competitive basic salary
- Job security - full time permanent role with promotion opportunities
- Company pension
- Cycle to work incentives
- RI Discounts site
- Structured career progression
- Commission opportunities on sales/speed leads up to 10%
- Customer comments rewards (no maximum)
In return, not only will you have a career which is interesting and challenging, you will also be joining an organisation that recognises success and ensures that each colleague has a structured career path and the tools available to achieve the progression they are looking for.
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